Summary
Date Posted: 15th March 2019 , Base Salary: Not Disclosed , Employment Type: Full_Time , Currency: UGX , Value: 1000000 , Minimum: 700000 , Maximum: 3000000 , Period: MONTH

JOB DETAILS:
Our client is a privately owned multinational company providing traceability and authentication solutions and services. They develop cutting edge technology to defend the things which matter most to their clients. In order to improve service delivery, our client is looking to fill the following position;
Field Service Technicians Purpose of the job:
• Provide 1st level technical support to ensure efficient and effective operation of our solution.
• Perform daily maintenance, troubleshooting tasks and provide on-site technical support.
• Perform Repair Center activities.

Role:
• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment.
• Performing monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems and applications.
• Maintain accurate and updated documentation.
This also involves:
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Team members and other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support depending on business requirements..

Qualifications
• Technical degree and technical competence in a relevant field, or equivalent combination of training, and/or experience.
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment.
• Fluent in English.
• Good written and verbal communication.
• Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs.
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.
• Knowledge in one or more of the following fields a plus:
• Experience troubleshooting computer networks
• Knowledge of basic IT support tools: FTP, SS1-X, Putty, SVN, Remote Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming

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Job application procedure
Please send your CV and cover letter with 3 work related referees to the address or e-mail below. Applications may not exceed 2MBs.
People Performance Group
Plot 8 Kitante Close, Kitante
P.O.BOX 12405, Uganda
Email: application@ppg.co.ug  
Closing date is 
While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.
You can also visit our website www.kazijobs.com