Summary
Date Posted: Monday, December 04 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Reporting to the Systems Administrator, the IT Support Assistant will configure, implement, and maintain various technologies managed by the Information Technology section. He or She will also focus on the administration of the network infrastructure software applications and users.

Key Result Areas
IT Support
• Manage the IT Help Desk.
• Maintain a defects log for all IT-related issues
• Provide on-site and remote technical support to all staff, including responding to emergency on-call requests when the need arises.
• Set up new users Accounts and profiles and deal with all IT security related issues.
• Set up peripherals like printers, routers, Desk phones etc.
• Offer end user IT support for all applications and train users on their use

Hardware Maintenance
• Ensure operation of equipment by following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;
• Install, configure and upgrade software, operating systems, applications.
• Troubleshoot and repair various breakdowns in IT equipment and services.

Computer systems and Networks
• Replace parts and software as required for all office IT related equipment.
• Maintain a physical asset register for network (LAN, WAN, VPN) and server assets
• Provide second line support for the network (LAN, WAN, VPN), server and database infrastructure.
• Escalate system errors to the immediate supervisor.
• Offer end user IT support for all applications and train users on their use.
• Conduct periodic preventive maintenance of all computer and computer-related systems
• Monitoring, maintaining and updating computer systems and Networks.
• Enterprise System Analysis and Integration of all company systems
• Maintaining high Data Security Measures for all the IT systems in the company
• Technical Support including training End-User Staff on new computer systems and Applications from time to time.
• Maintaining records of Software licenses

WHO WE ARE LOOKING FOR
Minimum Requirements
Education:
• Degree in computer science/ Information technology; relevant industry certifications- MCSA, CCNP,
• CCNA Certification (Added advantage)
• ITIL: experience working with incidents, changes, problems.

Experience
• At least 2 years working experience in IT department

Application Deadline
Deadline for receiving applications is 07/11/2023. Only shortlisted candidates will be contacted
Apply for this position

ABOUT US
We provide hands-on, practical Science, Technology, Engineering and Maths (STEM)) education to children and youth in classrooms, communities and universities.

Our students learn how to build robots, which radically improves school curriculum knowledge, classroom performance provides hands-on vocational skills and career development and empowers students to be forces of change in their communities.

The Fundi Bots learning model is practical, fun, engaging and puts students in a collaborative and exploratory learning environment that inspires them to think beyond simply passing classroom examinations.





Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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