Summary
Date Posted: Monday, June 28, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: IT Support Specialist
Location: Kampala, Central, Uganda

About the Job:
In preparation for Samasource’s next phase of growth, we are searching for a seasoned IT Support Specialist.
The incumbent is responsible for supporting the organization's network infrastructure.
You will serve as a key partner to the IT Manager and report directly to this role.

Key Responsibilities:
• Support the organization's network infrastructure and services like the LAN, print services and email.
• Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning.
• Provide ICT related support and guidance to staff. Conduct and supervise ICT preventive maintenance activities.
• Installing, configuring, upgrading and repairing PC hardware and software Conduct periodic backups of the identified information systems.
• Participate and assist in the organization of ICT related training for the staff.
• Logging of incidences in an accurate and informative manner as and when they occur.
• Create and maintain ICT configuration database for both hardware and software.
• Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly.

Minimum Qualifications:
• A Bachelor’s degree in Computer Science or a related discipline.
• Possession of CCNA, MCSE, MCITP or any relevant professional certification is an added advantage.
• 1-3 years of experience in IT support roles.
• Proficiency in firewall management/configuration is an added advantage
• Knowledge on using tools to automate configurations through scripts or a background in script writing is an added advantage.
• Strong follow up, communication, interpersonal, organizational, and time management skills
• Passionate, highly self - motivated, energetic and enthusiastic team player.
The application deadline is July 15th, 2021. Only shortlisted candidates will be contacted.
About Samasource:
25% of the Fortune 50 trust Samasource to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re experts in image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.
• Check us out on the BBC!
• Samasource Press Page
Our Culture:
Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
Our Benefits:
Samasource offers competitive compensation commensurate with experience and a full benefits package, including: medical, pension scheme, annual leave, paid disability insurance, and professional development opportunities

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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