Front Desk Officer
Organisational Relationships
(a) Department: Human Resource and Administration
(b) Reports to: Senior Human Resource and Administration Officer
(c) Directly Supervises: None

Main Purpose Of The Job
Provide front desk support services in order to ensure efficiency and effectiveness as regards communication and coordination between the internal and external clients, maintain a receptive environment and offer standard customer care services that portray good corporate image

Key Result Areas And Responsibilities
• Welcome and receive clients and visitors to the Company and guide them accordingly
• Ensure that the reception area is tidy, portrays a good corporate image and maintains a receptive environment
• Maintain and create control measures at the front desk office by discouraging meetings and casual discussions during office hours that may portray a negative image to the public
• Exercise vigilance in monitoring activities at the front desk to ensure satisfactory customer service to both internal and external clients
• Liaise with the security officer to ensure effective coordination as regards guidance, compliance to control measures on visitors to the Company, and access rights
• Receive and record in-bound calls, take messages and make out-bound calls for staff in accordance with Company procedures on telephone use (vii) Receive clients and liaise with the Security Officer to direct them as necessary
• Receive and record all personal mails / documents to staff before dispatching to respective recipients or individuals to whom they are addressed
• Develop and maintain good work relationships with all stakeholders like, insurers, regulators , suppliers, brokers, agents, etc
• Assist in following up on renewal notices in liaison with the Underwriting Department
• Attend to walk in clients by introducing insurance to them and assessing their respective needs before sending them to the Underwriting or Marketing Department
• Liaise with the Claims Department to ensure good customer care services to claimants, and advise them on procedures on claim settlement
• Liaise with Accounts department to follow up on premium debtors whenever requested
• Receive clients’ queries and respond accordingly
• Sensitize clients about products offered by the Company
• Assist in data entry whenever need arises

Person Specification: Front Desk Officer
Minimum Academic and/or Professional Qualifications Necessary
• Bachelor’s Degree in Mass Communication, Social Sciences or related field

Additional Training/Qualifications/Certification
Minimum Experience and Exposure Necessary
• 2 years in an administrative position in a commercial enterprise or service organisation Key Knowledge

Required
• Knowledge in insurance industry
• Good command of the English language, and fluent in local languages and Swahili
• Administrative procedures

Key Skills Necessary
• Communications skills
• Interpersonal /people skills.
• Analytical, problem solving skills
• Office management
• Records management
• Public Relations
• Interpersonal Relations
• Self and Time Management
• Good Communication and Writing skills
• Good numeracy skills
• Proficiency in MS Office Computer Applications Other Qualities/Attributes
• Pleasant character
• Integrity
• Confidentiality
• Good Teamwork
• Quick discernment
• Attentive to detail
• Ability to multi-task

ICT Officer
Main Purpose Of The Job
To take responsibility for the configuration, implementation, and maintenance of the various ICT technologies applied in SWICO, and to provide ICT user support services in order to facilitate the availability of the ICT services as required for the effective and efficient implementation of programmes

Key Duties And Responsibilities
Result Area 1: Provision of support to users of ICT facilities
• Provide end-user support to staff in ICT usage as required
• Provide advice and technical support to staff on proper utilisation of the website and the internet at large.
• Provide training to users on existing and new computer applications as necessary
• Prepare periodic reports on the ICT support services provided

Result Area 2: Network Administration
• Maintain network servers such as application servers, file servers, VPN gateways, and intrusion detection systems.
• Administer the Company’s mail server
• Maintain IP services like DNS, Web servers, Internet Gateways
• Support LANs, WANs, network segments, internet, and intranet systems. v. Ensure efficiency and availability of all Management Information Systems.
• Maintain network and system security as well as perform security updates and patches.
• Perform regular and scheduled back-ups for the various pieces of data and systems as well as perform dummy recoveries of data and systems to ensure their integrity.

Result Area 3: Maintaining the Working Condition of ICT Facilities
• Carry out trouble-shooting of the ICT equipment and systems, including servers, and carry out or arrange for preventive maintenance and repairs
• Carry out first-line trouble-shooting and anti-virus/anti-spam/anti-hacking procedures
• Regularly test software and hardware to ensure they are working properly
• Continually check the condition of the network facilities, and where necessary arrange for corrective action
• Schedule the servicing of computers and other ICT equipment following the relevant technical guidelines, and arrange for the timely implementation of the schedules
• Carry out regular preventive maintenance on ICT hardware and software vii. Undertake other duties within SWICO as may be reasonably requested.

Minimum Academic and Professional Qualifications & Experience
• 3 years’ experience in Information and Communication Technology support services
• Bachelor’s Degree in Computer Science or Information Technology.
• Microsoft Professional Certification or ITILL Foundation
• Database management systems (such as MSSQL, MYSQL, PostgreSQL)

Key Skills
• Knowledge of relational database software (MS Access, SQL Server or MySQL)
• Knowledge of the procedures used in the installation, modification, maintenance and repair of ICT hardware and software
• Network Administration
• Trouble shooting of ICT systems and hardware
• Communication skills
• Interpersonal skills Other Qualities/Attributes
• Confidentiality
• Result orientation
• Teamwork
• Innovativeness/Creativity
• Patience/ Integrity

HOW TO APPLY:
Interested persons can deliver applications, detailed curriculum vitae and copies of academic qualifications with two referees addressed to:
The Human Resource Manager
Statewide Insurance Company Limited
Plot 1, Bombo Road P.O. Box 9393
Kampala - Uganda.

The applications should reach SWICO Head office or email their CV to hr@swico.co.ug with the subject title of “ICT Officer”. Please note that only shortlisted applicants will be contacted. If you do not hear from us within two weeks of submission, please consider yourself unsuccessful. Deadline: Friday 21st April 2023
*Previous applicants need not reapply