Vacancy title:
Credit and Collection Manager

[Type: FULL_TIME, Industry: Telecommunications, Category: Management]

Jobs at:
Airtel

Deadline of this Job:
Monday, June 30 2025

Duty Station:
Kampala | Uganda

Summary
Date Posted: Friday, June 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
 

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

• Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
• Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others. 
• Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process.
• Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
• Ensure formal communication/demand notices of overdue balances to customers.
• Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
• Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
• Monitor the payment pattern of new clients and draw the line manager's attention to any observed anomalies.
• Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
• Ensure monthly invoice sampling is done on a timely basis.
• Ensure all customers under your allocation are invoiced.
• Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required. 
• Implement timely corrective action that includes raising of debit or credit notes and rebates.
• Ensure write offs are share with Line Manager.
• Analyze and take corrective actions from data provided.
• Submit bill sampling report.
   

Qualifications

• Degree in Business Management.
• 2 -4 Years of working Experience in Credit Control.
• Telecom experience is preferable.
• Experience in emerging/ developing countries. 
• Excellent interpersonal skills.
• Sets high personal standards and is goal oriented.
• Strong interpersonal skills.
• Excellent communications skills, both oral and in written.
• Business awareness.
• Confident and polite telephone manner successful at developing good relationships with customers.
• Able to operate in a performance driven organization.
• Strong ethics, hands on approach, business acumen.
• Culturally aware.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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