Summary
Date Posted: Friday, April 28 2023, Base Salary: Not Disclosed

JOB DETAILS:

About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Back Office Agent to work in Uganda.

JOB PURPOSE
The Sales back-office agent is accountable for successfully handling sales and customer-related queries within the expected Service Level Agreements delays. He also provides support to the sales team by managing the equipment inventory. She/he works closely with the call center technical support teams and sales teams. Lastly, he manages manual subscription renewals, financial reconciliation, and support to head of customer success

DUTIES AND RESPONSIBILITIES
1. Management of main customer queries such as refund, relocation, modem replacement
2. Direct handling of customers through calls and shops
3. Monitoring of sales modem inventory and allocation to sales teams
4. Proceed to manual subscription renewal with rigor and diligence.
5. Validation in the CRM of the subscription renewals
6. Transaction and cash reconciliation
7. Follow-up on variances with Finances
8. Produce activity reports.
9. Apply and follow company rules, regulations and procedures.
10. Actively participate to the Q-HSE put in place at the company.
11. Perform tasks assigned by direct supervisors.

Qualifications & Experience
Mandatory Requirements:
1. Bachelor’s Degree in any field.
2. Minimum 6 months of working experience.

Technical competencies:
1. Proficiency with windows and Microsoft Office pack (PowerPoint, Excel)
2. Data analysis

Behavioural Competencies:
1. Analytical skills
2. Listening and understanding
3. Communication skills
4. Adaptability
5. Capacity to operate on short notice and ability to work under pressure.
6. Sens of confidentiality and discretion
7. Ability to work with a team.
8. Focused


Work Hours: 8

Experience in Months: 6

Level of Education: Bachelor Degree

Job application procedure

Interested and Qualified, Click here to Apply 


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