Summary
Date Posted: Friday, September 22 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE
• The Job holder is responsible for the daily processing of E-Wallet backoffice activities in line with operating guidelines as a means of contributing to quality service delivery. These activities include organization (aggregators, agents, merchants, corporate entities) onboarding and managing organization operators, settlement processing, query resolution and claw back.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Receive, verify, acknowledge, and process E-wallet onboarding instructions as per the guiding processes and procedures.
• Timely and accurate modification of instructions in the system within the agreed service level agreement.
• Receive, investigate, and resolve queries that relate to E-Wallet Operations.
• Daily settlements for E- wallet transactions for merchants, billers and W2B.
• Carryout out due diligence checks on the integrity of instructions from both the Sales agents and contact center. Report any exceptions on a timely basis.
• Resolve any outstanding items on the e-wallet suspense accounts.
• Timely replenishment of float to all OVA’s utilized for the PBU-E- wallet operations.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
• A Bachelor’s Degree in Finance, Commerce, Business Administration, Economics, Statistics, or any related field
• A minimum of 2 years’ experience in Banking operations or Mobile Money Operations.
• Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
• Knowledge and understanding of the back-office operation, procedures, and processes.
• The ability to identify and engage with all the key stake holders in the organization.
• Ability to prioritize daily tasks.
• Ability to work with strict deadlines.
• Customer oriented (Internal and external).
• High level of integrity and ethical standards.



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
The Following Documents Should Accompany The Application
• Detailed CV.
• A cover letter.
• Copies of academic documents.

Mode Of Application
• Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
• Send application to hr@postbank.co.ug with job title as subject.
• Closing Date: Wednesday 27th September 2023 at 5:00pm.
• Only shortlisted candidates will be contacted.

PostBank Uganda is an equal opportunity employer.



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