Summary
Date Posted: Monday, May 08 2023, Base Salary: Not Disclosed

JOB DETAILS:
CMR and Logistics Officer (Maternity Cover)

Role Purpose

The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Main accountabilities but not limited to the following:
• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes
• Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
• Undertakes sorting and packing of exam materials for designated test venues.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Builds an understanding of who’s who within the wider region to enable effective resolution of issues when they arise
• Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
• Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Role specific knowledge and experience:
• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk and security standards are monitored and maintained.
Minimum requirements:
• University degree in any subject or relevant qualification

Desirable:
• Experience of supporting delivery of computer-based exams
• Experience working in exams

Further Information
• Pay Band – BRC-4-F
• Salary: UGX 3,199,036.00 plus benefits
• Contract Type – Six (6) months fixed term contract
• Location: Kampala, Uganda
• Language requirements: Written and spoken fluency in English
• Role holder must have existing rights to live and work in the country the role is based.
• Closing Date – 17 May 2023 applications will close 23:59 South Africa Time




Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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