Summary
Date Posted: Monday, October 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Credit Operations Manager
job requisition id
R-15940350
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Reporting to the Head of Operations and IT, the main purpose of the role shall be to manage Risk Assessment for all loans with integrity and making appropriate decisions in line with the Absa’s policies and procedures

Job Description
Management of the Credit Assessment Process
• Monitor the assessment of credit applications handled by the Assessing team to ensure that decisions are within policy requirements by Sampling of subordinate’s portfolio.
• Act as an escalation point for all credit applications outside the discretionary limits of the Loan assessing officers
• Assess and sanction or decline credit applications within own discretion
• Refer applications outside own discretion, with recommendations to the Credit Risk Team.
• Communicate with branches on matters regarding risk assessment
• Implement and ensure adherence to current credit policies as may be communicated by the Retail Credit Risk team.
• Ensure that credit application assessment process is in line with business Service Levels and required Turnaround Time.
• Minimise incidence of fraud and credit losses by ensuring credit processes and procedures are adhered to by the Loans Processing Unit.
• Manage risks within the Loans Processing unit to levels acceptable within the business through current risk management framework.
Management of the Control Environment
• Assign snap checks to team members and ensure close-out of identified issues.
• Manage Risk Control Assessment (RCA) checks.
• Ensure that all loans approved with discretionary limit meet the set product lending criteria before approval.
• Ensure that all suspicious loan applications from the loan assessing team to the Fraud team for further investigation.
• Monitor team error rates in relation to accuracy of information entered in the system and assessment forms and ensure that appropriate measures are put in place to address lapses.
• Communicate any changes in Retail Lending policy to team members to ensure that they are implemented as required.
People Management
• Ensure appropriate up skilling of the Loan assessing team of by conducting on-the-job coaching and training
• Drive productivity within Loan assessing team by directing and controlling workflow
• Develop and agree individual and team performance standards and targets.
• Review individual and team performance against agreed objectives.
• Ensure team development by Identifying training needs of team members and recommending training plans to satisfy those needs.
• Motivate and build own team
• Initiate disciplinary process for team members where required in line with the Absa Disciplinary and Grievance procedures.
• Build and maintain excellent working relationships with other functions in Absa Uganda to facilitate the development of the business.
• Work closely with other Operations’ managers to ensure consistent delivery of service promulgating best practice without conflicting with local policy and regulations.
• Work closely with other departments to ensure realization of benefits in terms of costs and operational efficiency without degrading service
Contribution to the team
• Share best practice and any red flags that are a result of the underwriting process.
• Support other members of the management team when required to ensure business continuity and achievement of business targets.
Education and experience required
• Bachelors degree in Business, Commerce and Management Studies
• (5) years (Technical/Managerial) experience

Knowledge and skills/Competences:
• Mentoring and coaching
• Team leadership skills
• Analytical skills
• Interpersonal skills
• Organisation skills
• Communication skills
• Risk assessment
• Numeracy skills to analyse statistical financial information
• Negotiation

Key Performance Indicators:
• TAT
• Volumes Processed
• Value Disbursed
• SLAs
• Customer experience
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
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