Summary
Date Posted: Thursday, April 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
About this job
As Customer Analyst you will be accountable for developing actionable customer insights, by identifying and quantifying the opportunities to improve value for our customers, business, and partner digital ecosystems. You are naturally curious and energized by a deep understanding of what customers care about, what their motivations are, what drives their behaviour, and how these fundamental needs translate to compelling product experiences that customers love and advocate. You will report to the CI Team Lead.

You will
• Design and develop both qualitative and quantitative (mixed method) research studies to develop a deep understanding of JUMO’s customers, market needs, business drivers, and emerging opportunities.
• Synthesize primary research insights with secondary and behavioral data for richer customer intelligence, insights, and recommendations for experience improvements and product refinement in line with market needs.
• Identify appropriate tools and new methodologies to improve the effectiveness and efficiency of customer insight development.
• Work cross-functionally to optimise research design, as well as disseminating findings across business units, including Marketing, Data & Prediction, Strategic Partnerships, Product, Customer Experience, and ESG.
• Use your storytelling, data visualisation, and communication skills to bring the voice of the customer to life across the organization and ensure that the insights enable decision-making for the design and delivery of compelling customer value propositions.
• Structure and manage infrastructure for ongoing collection and management of qualitative customer data.

You will need
• Graduate degree in commerce, economics, statistics, business science, development studies, or similar, with a post-graduate degree advantageous
• 3+ years in relevant analyst roles which include significant mixed methods market research/consumer insights experience
• Experience working in technology or financial services businesses
• Experience in emerging markets
• Able to design and conduct primary research (interviews, surveys, questionnaires, focus groups, field visits, etc.)
• Solid knowledge of both quantitative and qualitative research methodologies
• Excellent project management and organisational skills
• High level of emotional intelligence and social awareness
• Able to design and conduct primary research (interviews, surveys, questionnaires, focus groups, field visits, etc.)
• Ability to cross-check data integrity after an initial validation exercise.
• Excellent communication skills including report writing, and presentation both verbally and visually (including data visualization)
• Advanced proficiency in MS Office tools
• High SQL proficiency is a must
• Ability to travel

Capabilities
• Strong communication, influencing, and presentation skills
• High level of emotional intelligence and social awareness
• Flexible and able to move easily between data gathering, analytics and commercial realms.
• Effective customer interviewing practices
• Good commercial acumen
• Excellent project management and organisational skills
• Strong independent, results-oriented focus in a fast-paced, changing environment
• Critical thinker, with excellent problem-solving skills
• Team player and collaborator
• Passion for customer centricity

Bonus if you have
• Applied behavioural economics or consumer psychology expertise would be an added advantage
• Prior experience in management consulting and conducting market research in African markets
• Knowledge of visualization tools, e.g., SuperSet, Tableau etc. and statistical tools e.g., SPSS, Q etc. is advantageous

We ask a lot of each other at JUMO, but we give a lot too.
You will love
• Collaborating with smart, engaging people in an inspiring work environment
• Working as one team towards our goal of financial inclusion
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate new challenges
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead

Remote First
This position is based in Uganda or Zambia. We operate a remote first working approach, where working remotely is our default way of working. Our environment is designed to foster innovation and enable collaboration. We have co-working spaces available for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you are set up to work remotely and have access to data with a strong and reliable connection as we value online facetime for collaboration at JUMO.

Diversity and Inclusion
At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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