Summary
Date Posted: Monday, January 20 2025, Base Salary: Not Disclosed

JOB DETAILS:
Position Location: Kampala, Uganda

Key Areas Of Responsibility
• Execute Digital Innovation (DI) responsibilities for all impact projects in country (80%)
• Provide systems administration and IT infrastructure services in the office (20%)

Duties And Responsibilities
1. Execute DI responsibilities for all projects
Under the supervision of the Digital Innovation Delivery Team Lead and the Country Programs Manager, ensure that the agreed Digital Innovation services are delivered effectively and to the highest standards within FRI impact projects.
Service planning and delivery:
• Collaborate with the Programs and Radio Craft (RC) teams to ensure that all interactive components of projects are planned, implemented, monitored, and evaluated.
• Plan, deliver, and evaluate DI services to projects using agreed tools and processes (e.g., the Uliza Calculator and the Project Uliza Plan (PUP)).
• Install and configure DI platforms to be used in projects.
• Record and edit content on DI interactive platforms.
• Assist the knowledge management team in conducting surveys, evaluations, and/or studies to measure the outcomes and impacts of IPs.
Stations support and capacity building:
• Monitor the use of DI Services by partner radio stations using DI tools.
• Support the setup and training of Community Listening Groups (CLGs) to use DI tools.
• Train broadcasters on how to administer DI tools and platforms.
• Provide distance coaching to stations involved in FRI impact projects.
• Support the Broadcast Resources department in technical and subscription activities.
• Write ICT assessment and in-station training reports.
DI delivery budgets and invoicing:
• Monitor system usage under impact projects.
• Work with project teams and Finance to ensure service usage stays within budget and usage data is available for regular invoicing.
Insights and improvements:
• Provide inputs on improving and developing new features for existing DI Delivery tools (e.g., Uliza polls, Uliza Live a.k.a. Voxbox, and Uliza Log).
• Share lessons learned and insights from DI activities in-country for continuous improvements of FRI interactive platforms.
Contributions to the DI Team:
• Contribute to DI standardized policy and operation.
• Participate in FRI DI forum tech platforms.
• Contribute to annual work plans and budgeting activities.

2. Provide systems administration and IT infrastructure services to the country office
Under the supervision of the Country Manager/Representative and Finance Department, and in collaboration with the DI Team Lead, manage the technology infrastructure for the local office.
Equipment and Software:
• Install and configure peripherals such as scanners, external drives, monitors, and other hardware.
• Provide software and system troubleshooting and support.
• Ensure all software on FRI equipment is licensed and maintain records of licenses.
Networking and Security:
• Monitor network to ensure functionality and availability to all system users.
• Install, maintain, troubleshoot, and repair cabled, wireless, and other network infrastructure.
• Remove virus infections from affected equipment.
Users and Routine Administrative Tasks:
• Ensure computers are set up for new hires and related moves.
• Relocate computer equipment due to office or personnel changes.
• Train employees on computer software and ICT systems.
• Work with vendors to schedule repairs and maintenance.
• Assist the Finance and Admin Officer in creating and maintaining inventories for hardware, software, and other items.

Qualifications & Competencies
Qualifications:
• Degree or diploma in Information Technology or a related field, or equivalent work experience in a relevant field.
• At least 2 years of experience in managing complex communication-for-development or ICTs-for-development initiatives.

Competencies:
• Good organization skills and ability to work under pressure and meet deadlines.
• Effective written and oral communication in English, with the ability to produce reports and present solutions.
• Knowledge and experience in program development and implementation, including project cycles and results-based management.
• Ability to work independently to troubleshoot, perform root cause analysis, and isolate technical issues.
• Ability to work well with others.
• Knowledge in audio editing and mastering.
• Experience in networking and computer maintenance.
• Willingness to travel regularly within the country.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• FRI values diversity and inclusion and welcomes applications from all candidates that meet the qualifications. Women, people with disabilities, and members of other equity-seeking or marginalized communities are strongly encouraged to apply. Reasonable accommodations are available upon request in all aspects of the recruitment process.
• FRI also participates in the inter-agency Misconduct Disclosure Scheme (https://misconduct-disclosure-scheme.org/). As such, upon hire, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment or incidents under investigation at the time of departure. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
• If you wish to apply for this position, please send a cover letter and CV , indicating the job title “DI Officer” in the subject line.
• Only candidates selected for an interview will be contacted. No telephone calls, please.

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