Summary
Date Posted: Friday, April 14 2023, Base Salary: Not Disclosed

JOB DETAILS:
I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:

JOB TITLE: E-Channels Administrator
LOCATION: Head Office
REPORTS TO: Manager Core Applications

Job Purpose
To co-ordinate and monitor the maintenance of the banks E-Channel systems including Incident handling, Systems operations, Systems monitoring and reporting, Configuration Management and provide the interaction between Internal / external customers and technology, and to foster the enhancement of business processes through technology in line with the Bank business plan and ICT policy.

Key Responsibilities
• Installing, configuring, upgrading and updating ATM’s and other E-channels applications and work with the team to help implement Internal Systems.
• Performing and coordinating preventive maintenance, troubleshooting and checks of ATM’s, POS and any other E-channels software to achieve peak productivity and performance.
• Monitoring ATM’s and other E-channels applications for system resource usage, errors and performance problems. Making expansion plans in case of resource usage in line with ICT procedures.
• Providing innovative, workable solutions and possible automations to a wide range of technical and user problems in line with interdepartmental Service Level Agreements.
• Acting as a vendor Liaison with the Bank ICT for ATM’s, POS and other E-channels systems technical issues resolutions and maintenances.
• Providing E-channels related technical support to all staff in line with ICT policies and guidelines
• Generating the settlement files for the VISA / MasterCard and upload settlement files for POS merchants in time.
• Monitoring the E-channels network and transaction volumes for violations and attacks / Frauds / High Net Values in line with the IT security policy.
• Performing Regular review and documenting of logs and reports on all E-Channel applications. Ensuring all E-channel applications exceptions are closed
• Testing the effectiveness of the security safeguards in place and prepare and test the IT disaster recovery plan (DRP) in line with the IT security policy for ATMs’ and other E-Channel applications
• Drawing up a Business Impact Analysis (BIA) for E-channels systems and carrying out an IT E – Business channel Risk Assessment and producing a report in line with PCI / VISA standards.
• Developing and coordinating the implementation of IT Security awareness program to all staff and contractors in line E-channel security policies.
• Maintaining and monitor the HSM Security devices and Data card printers appropriately to achieve peak productivity and performance.
• Ensuring all the systems primarily in ATM’s / VISA / MasterCard related applications & equipment have appropriate backups in place and tested and reports are submitted and well maintained.
• Coordinate any designated VISA / MasterCard / ATM / E- channel security related projects
• Identifying and assessing any key Operation E-channels Risks faced by the Bank with effectiveness of controls that may resolve the risk.

Requirement
Minimum Education Qualification:
• Bachelor’s in information technology, Bachelor’s computer Science, Bachelor’s in software engineering.

Work Experience:
• Minimum 3 years demonstrated experience in IT systems administration.

Required Competencies (Knowledge, Skills & Abilities):
• Understanding of the Bank’s Systems
• Excellent customer relationship management
• Creative thinking and innovativeness
• Analytical Skills/ Problem solving
• Interpersonal Skills (oral & written)
• Organization and coordination
• Knowledge of the operating systems used in the bank
• Understanding of Bank applications
• Knowledge of the network design
• Knowledge of the minimum space required for the system to run
• Understanding of Back up and data recovery procedures
• Knowledge of procedure for installation and configuration of data bases
• Understanding of System development cycles
• Knowledge of Firewalls/proxies and Routers/switches
• Understanding of Network scanners/ vulnerability assessment tools

Note: Deadline for this job posting is 14th April 2023 at 5:00pm and Only shortlisted candidates will be contacted

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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