Head of Service Delivery - Cluster East
2025-06-18T14:04:18+00:00
Ericsson
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https://www.ericsson.com/
FULL_TIME
Kampala
Kampala
00256
Uganda
Telecommunications
Telecom Services & Equipment
2025-06-30T17:00:00+00:00
Uganda
8
Head of Service Delivery - Cluster East at Ericsson
About the job
Join our Team
About this opportunity:
We are looking for a Head of Service Delivery for Cluster East in CU CEA whose profile fits the expectations listed below. As the overall Program Director, the successful candidate will have full execution accountability, strong customer focus, drive for add-on sales and a clear focus for operational excellence, financial control, communications, and operational relationship across multiple accounts/operators.
The candidate must have a passion for exceeding customer expectations, a full knowledge of the Ericsson Cloud Software & Services portfolio and to bring pro-active initiatives for sales and delivery. This role will report to the Head of Cloud Software & Services CU CEA. This is a senior customer facing and leadership role!
What you will do:
- Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.
- An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects
- Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year
- Proven record in add-on-sales on customer installed base
- Must be able to work in a complex matrix organization
- Must be able to demonstrate operational leadership in project execution and planning. The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role
- Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
Key Performance Indicators:
- Projects P&L - Meet or improve the SDP3 and TG2 Business Case for each project in your portfolio, adhere to the XLPM methodology, directive and manage projects in Global Chronos
- Customer Satisfaction - The satisfaction of Key Stakeholders in the customer will be based upon feedback/evidence received by the Head of CSS throughout the year
- Add on sales - Meet or exceed your quarterly Add-on-sale targets
- Demand forecast - Secure proper project resourcing and delivery, Monthly handshake of Supply forecast with CU Supply SPOC
The skills you bring:
- Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations
- Education qualifications - minimum bachelor’s degree, MBA or equivalent master is a plus. Financial background is a plus
- Intimate understanding of the BCSS technology portfolio for the specific program being delivered
- Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place.
- Demonstrated Business and sales acumen
- Excellent Customer engagement at Senior level
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations. An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year Proven record in add-on-sales on customer installed base Must be able to work in a complex matrix organization Must be able to demonstrate operational leadership in project execution and planning. The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations Education qualifications - minimum bachelor’s degree, MBA or equivalent master is a plus. Financial background is a plus Intimate understanding of the BCSS technology portfolio for the specific program being delivered Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place. Demonstrated Business and sales acumen Excellent Customer engagement at Senior level
JOB-6852c762b954d
Vacancy title:
Head of Service Delivery - Cluster East
[Type: FULL_TIME, Industry: Telecommunications, Category: Telecom Services & Equipment]
Jobs at:
Ericsson
Deadline of this Job:
Monday, June 30 2025
Duty Station:
Kampala | Uganda
Summary
Date Posted: Wednesday, June 18 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Head of Service Delivery - Cluster East at Ericsson
About the job
Join our Team
About this opportunity:
We are looking for a Head of Service Delivery for Cluster East in CU CEA whose profile fits the expectations listed below. As the overall Program Director, the successful candidate will have full execution accountability, strong customer focus, drive for add-on sales and a clear focus for operational excellence, financial control, communications, and operational relationship across multiple accounts/operators.
The candidate must have a passion for exceeding customer expectations, a full knowledge of the Ericsson Cloud Software & Services portfolio and to bring pro-active initiatives for sales and delivery. This role will report to the Head of Cloud Software & Services CU CEA. This is a senior customer facing and leadership role!
What you will do:
- Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.
- An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects
- Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year
- Proven record in add-on-sales on customer installed base
- Must be able to work in a complex matrix organization
- Must be able to demonstrate operational leadership in project execution and planning. The use of agile methodology to simplify ways of working and enable customer outcomes is a mandatory expectation of this role
- Must be able to collaborate with our Networks, Customer Support & Managed Services organizations where required to the benefit of both Ericsson and the customer.
Key Performance Indicators:
- Projects P&L - Meet or improve the SDP3 and TG2 Business Case for each project in your portfolio, adhere to the XLPM methodology, directive and manage projects in Global Chronos
- Customer Satisfaction - The satisfaction of Key Stakeholders in the customer will be based upon feedback/evidence received by the Head of CSS throughout the year
- Add on sales - Meet or exceed your quarterly Add-on-sale targets
- Demand forecast - Secure proper project resourcing and delivery, Monthly handshake of Supply forecast with CU Supply SPOC
The skills you bring:
- Minimum 7-10 years’ experience in leading people (architects, integrators, engineers, operations staff) either in customer programs, operations or as domain line manager with experience in pre-sales, delivery of projects and operations
- Education qualifications - minimum bachelor’s degree, MBA or equivalent master is a plus. Financial background is a plus
- Intimate understanding of the BCSS technology portfolio for the specific program being delivered
- Extensive experience in having managed Projects/Programs with full financial responsibility and forecasting Must be able to build and execute on expansion and evolution plans for installed base in place.
- Demonstrated Business and sales acumen
- Excellent Customer engagement at Senior level
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Work Hours: 8
Experience in Months: 84
Level of Education: bachelor degree
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