Vacancy title:
Hospitality Manager

Jobs at:
Fields of Life

Deadline of this Job:
Friday 7th September 2018 at 5pm

Duty Station:
Kampala, Uganda

Summary
Date Posted: 27th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:
Fields of Life is committed to sharing the Christian faith by collaborating with local communities and churches in East Africa to bring about positive change through the provision of quality education, clean water, health promotion and other community based projects.

Role Title: Hospitality Manager
Department: Finance and Administration
Role Location: Kampala Office
Reports to: Head of Finance and Administration

Purpose:
The post holder has the responsibility of ensuring a smooth running of the operations of the guest house: customer care, banking, lodging, housekeeping, procurement, health and safety, food, beverages and security.

Key Responsibilities:

• Organize and coordinate guest house operations to ensure maximum efficiency
  
• Manage the front office and delegate the role to other staff when not around. (First point of contact for all guests).
  
• Recruit, supervise and evaluate guest house staff according to FOB standards.
  
• To oversee the preparation of the guesthouse budgets
  
• Oversee the stock in flows and outflows and ensure a timely re-ordering / purchase
  
• Supervise the procurement policy of FOL insofar as it relates to the guesthouses.
  
• Fully accountable for all the resources in the guesthouse
  
• Resolve non — emergency guest issues and report unusual activity and incidents to the Head of Finance and Administration.
  
• Contact appropriate people in case of an emergency and provide full a report of action taken
  
• Responsible for participating in the development and implementation of procedures relating to guests.
  

Qualifications:

• BSc/BA in hospitality management, hotel management or any related course‘
  
• Diploma in Hospitality Management
  

Experience:

• A minimum of 2 years’ proven experience in Hospitality management
  
• Solid understanding of hospitality procedures and best practices
  
• Knowledge of quality standards (e.g. ISO) is an added advantage
  
• Proven experience in customer service - Proficient in MS Office