Summary
Date Posted: Saturday, June 10 2023, Base Salary: Not Disclosed

JOB DETAILS:
Background and Context:
Under the overall supervision of ICT Officer, direct supervision of the Senior ICT Assistant and in close coordination with the ICT Central Team, the successful candidate will provide the necessary Information Communication and Technology (ICT) support to the IOM Uganda Country Office (CO) and its field offices:

Core Functions / Responsibilities:
1. Install, maintain, monitor and troubleshoot the Network, Software, Hardware, and Communication Systems (LAN, WAN, WLAN, Internet, VSAT, Video Conferencing, PACS, Windows, MS 365, Azure, PABX and Landlines).
2. Provide end user support and ensure that all ICT Issues and queries are resolved and answered appropriately via email, telephone call and/or in person.
3. Escalate to Senior ICT Assistant and Global User Support (GUS) when necessary and accordingly to identified priority levels.
4. Implement IOM IT Standards and IOM IT Policies and Guidelines regarding networks, systems, telecoms, ICT services and equipment usage IT procurement and information security.
5. Install and re-locate the organizational unit’s hardware, coordinate equipment servicing and manage user accounts.
6. Assist in the development and provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
7. Prepare Equipment Specification Forms for purchase of ICT equipment and verification of ICT goods delivered to IOM in accordance with IOM standards.
8. Produce and maintain comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of planned changes in advance.
9. Maintain an up-to-date record of ICT Hardware and software inventory in coordination with Procurement stores unit, and advice the supervisor on assets that require replacement and/or software licenses renewal in a timely manner.
10. Manage the regular updates of the End points tools such as antivirus, Intune, Z-scaler, BitLocker and patches for operating system and other software and the distribution of the updates to all the Servers and Workstations.
11. Contribute to the BCP and Disaster Recovery Plans for mission ICT related services. Support and monitor completion and accuracy of server’s backup plans in line with IOM ICT standards.
12. Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education
• University/Institute Degree in Information Technology or Computer Science from an accredited academic institution, with minimum 3 years of working experience in a relevant profession or High School Certificate with 5 years of working experience in a relevant profession.

• Relevant Industry Certifications such as Microsoft (Azure, Windows Server & Workstation), Cisco (CCNA+), ITIL, CompTIA, Software Development and others can be an added advantage.

Experience
• Providing ICT user support.
• Computer, network, and communication equipment troubleshooting.
• Working with MS Office 365.
• Working with networking equipment preferably Cisco.
• Working with Servers and Workstations (HP, Dell, Lenovo).
• Working with Windows Systems and Infrastructure (Windows 10 and above, Windows Server 2012 and above, Active Directory).
• Working with Cloud services, preferably MS Azure.
• Implementing, maintaining and monitoring networks (LAN, WLAN, WAN).

Skills
• ICT troubleshooting and analytical skills.
• Ability to present ideas in a user-friendly language to non-technical staff.
• Excellent writing and communication skills.
• Ability to work well under pressure to meet deadlines.
• Programming skills can be an added advantage

Languages

Fluency in English (oral and written) is required. Knowledge in French and Spanish is advantageous.

Required Competencies
Values
• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioral indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge; continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
For an application to be considered valid, IOM will only accept applications which should include a cover letter (not more than one page) and résumé highlighting the required education and experience.

Interested applicants may send their applications to hruganda@iom.int no later than 21st June 2023 Reference Number and Position Title (VN/UG/014/2023 – ICT Assistant-Kampala, Uganda) should be specified in the SUBJECT field.

Required: After sending your application through hruganda@iom.int YOU ARE REQUIRED to fill in the recruitment Questionnaire using the link: - Pre-Screening Form.

Only short-listed candidates will be invited for an interview.


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