Summary
Date Posted: Sunday, January 14 2024, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE:
Reporting to the Head Women in Business, the role holder is responsible for the implementation the Women in Business Strategy and portfolio growth aimed at increasing dfcu’ s market share and profitability within the unit.

LOCATION: Kampala

KEY ACCOUNTABILITIES:
• Drive the sales & retention of women in business portfolio by supporting the regional & branch teams.
• Collaborate with the Women in Business unit to onboard new partners in women activities for the bank to meet its growth aspirations.
• To support on strategic activities to grow the women proposition and activities geared to liabilities and assets mobilization.
• Support on the value chain activities across the business sectors aimed at growth of women proposition.
• Ensure excellent customer service, management of TAT, and offer timely resolutions to the customer issues.
• Participate in the bank activities that are related to women activities and market its proposition to both external and internal customers.
• Monitor the portfolio regularly for purposes of referrals, cross selling, and quality management.
• Review the portfolio to increase product penetration through referrals, cross selling and proactively recommending new products WIB Customers
• Conduct regular online and face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets.
• Take responsibility for the performance of allocated customer portfolio to maximize loyalty and customer satisfaction.
• Play a leadership role among the sales team in arranging client visits and handling customer feedback for the bank.
• Liaise regularly with the branch and regional teams on the implementation of the sales strategies to grow dfcu’s penetration of the Women in Business sector and drive-up revenues.
• Continuously monitor the quality of the Women in Business Client loans portfolio by reviewing of credit reports and focusing the team on the collection of watch accounts.
• Train and equip the sector’s staff (including branch representatives) to deliver consistently satisfactory experiences to customers.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:
• Bachelor’s Degree in a business discipline
• A banking qualification would be of added advantage.
• At least 5 years’ experience in Banking with experience and exposure in Sales & Service; 2 years’ experience in a leadership role in a related field
• Proven track record of implementing marketing plans and sales strategies, resulting in business growth.
• In depth understanding of the Women in Business Sector and of the associated customer segments (including typical customer requirements and appealing value propositions)
• Understanding of various product solutions, segments, and value propositions within the bank’s customer base; ability to cross sell and up sell new products or programs to enhance customer uptake.
• Experience in the structuring of complex financial deals; with associated ability to negotiate and close sales.
• A deep understanding of risk management in a financial services organization
• Computer knowledge especially spreadsheet, word &PowerPoint


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th January 2024 to the email address indicated below.
Vacanciesbank@dfcugroup.com



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