Deadline of this Job: 30 November 2022
JOB DETAILS:
ORGANIZATIONAL CONTEXT AND SCOPE
IOM supports the Ministry of Health to strengthen health service capacity at the border points to effectively prevent, detect, and respond to the infectious diseases and other public health threads. IOM is an active partner of the Ministry of Health and supports border related operations during outbreaks, including the current Ebola outbreak. IOM supports surveillance, risk communication, the data management including screening, flow monitoring data.
Under the overall supervision of the Chief of Mission, the direct supervision of the National Migration Health Coordinator, and in coordination with relevant units in IOM headquarters and the Regional Office (RO) for the East and Horn of Africa, the Senior Project Assistant will be responsible for assisting in the planning, coordination, implementation, and monitoring of project activities.
Core Functions / Responsibilities:
1. Assist in the planning, coordination, implementation and monitoring of project activities.
2. Compile, summarize, analyses, and present flow monitoring data on population mobility in response to Ebola Virus Disease, highlighting noteworthy issues for the consideration of appropriate parties.
3. Monitor budget implementation and propose adjustments, as necessary.
4. Act as focal point for administrative coordination of project implementation, involving extensive liaison with diverse organizational units and external parties to initiate requests, obtain necessary clearances, follow-up on administrative actions, etc.
5. Draft status reports: identify shortfalls in delivery, bring them to the attention of the supervisor and suggest corrective measures.
6. Draft correspondence on project issues; prepare and update flow monitoring reports, briefing notes, graphics, statistical tables, and other forms of documentation.
7. Organize meetings, workshops, and training sessions; prepare training materials and participate in the delivering of capacity building workshops.
8. Respond to complex information requests and inquiries; set up and maintain files/records.
9. Participate in meetings and conferences; maintain effective liaison and coordination with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors, and other stakeholders relevant to the project.
10. Monitor work of implementing partners and report any non-compliance to the supervisor.
11. Provide inputs for the development of Standard Operations Procedures (SOP) and concept papers and provide general support for the development of new projects.
12. Provides guidance/training and assist in coordinating and monitoring work of other staff in the unit; may supervise other staff as assigned.
13. Perform other related duties as assigned.
Required Qualifications and Experience
Education
• School diploma with six years of relevant experience; or,
• Bachelor’s degree in statistic, Development Studies, Migration Studies, Business Administration, or related fields from an accredited academic institution with 2 years of relevant professional experience.
Experience
• Operational and field experience in outbreak preparedness and response, in public health, and risk communication interventions.
• Knowledge of Infection, Prevention and Control (IPC) measures for outbreak response and preparedness.
• Knowledge of risk communication is an advantage.
• Prior experience in mobility mapping and flow monitoring including DTM.
Languages
• Fluency in English and working knowledge of other UN languages is an advantage.
• Working knowledge of local dialects is an advantage
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Deadline of this Job: 30 December 2022
JOB DETAILS:
Organizational context and scope
IOM will be providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process timelier and more convenient.
Under the overall supervision of the CVAC Global Project Manager and direct supervision of CANVAC Client Service Team Leader programmatically and directly to the Chief of Mission administratively, the incumbent will provide administrative support for the CVAC operated by IOM.
Core Functions / Responsibilities:
• Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards.
• Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services.
• Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
• Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents.
• Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash.
• Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact centre (received calls, call-backs, missed calls etc.) assistance to VAC Team Assistant in quality check.
• Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.
• Inform management of any problems or issues related to daily work, security issues, systems and software issues, complaints and make recommendations for improvement.
• Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”.
• Perform any other related duties that may be assigned by the Team Assistant or VAC Management.
Required Qualifications and Experience
Education
• University degree in the above fields with two years of relevant professional experience; or
• High school diploma with four years of relevant experience.
Experience
• Experience in migrant-related program OR visa related services.
• Experience in customer service; and,
• Experience in liaising with governmental and diplomatic authorities and national and international institutions.
Languages
• Fluency in English and working knowledge of other UN languages is an advantage.
• Working knowledge of local dialects is an advantage
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values
• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.