Network Infrastructure Support Officer job at Ecobank Uganda Limited
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Network Infrastructure Support Officer
2025-05-06T02:30:01+00:00
Ecobank Uganda Limited
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_839/logo/ecobank.png
FULL_TIME
 
kampala
Kampala
00256
Uganda
Banking
Computer & IT
UGX
 
MONTH
2025-05-12T17:00:00+00:00
 
Uganda
8

Key Responsibilities


1. Customer Experience
• Ensure minimum network downtime to provide uninterrupted banking 
services to internal and external customers.
• Act as the first point of contact for network-related escalations affecting 
customer service.
• Collaborate with service desk teams to ensure prompt resolution of 
network-related tickets.
• Continuously assess and improve the customer impact of infrastructure related decisions.
2. People Management
• Support training and upskilling of junior IT support staff and interns on 
network systems.
• Promote knowledge sharing and team collaboration within the IT unit.
• Encourage a high-performance culture by mentoring colleagues and 
providing feedback to management on performance improvements.
3. Process Controls and Operational Performance
• Maintain compliance with IT security policies, audit requirements, and 
standard operating procedures.
• Monitor network health and usage using network monitoring tools 
• Document changes and updates in infrastructure, ensuring adherence to 
change management protocols.
• Conduct routine preventative maintenance and vulnerability 
assessments.
4. Business and Financial Performance
• Optimize network performance to support core banking applications and 
digital platforms with minimal resource expenditure.
• Assist in budgeting and cost control for network-related expenditures 
(hardware, licenses, services).
• Contribute to business continuity planning and disaster recovery exercises 
from a network perspective.
• Recommend cost-effective infrastructure improvements aligned with 
business needs.


Qualifications & Experience


  • Bachelor’s degree in Information Technology, Computer Science, or a 
    related field.
    • Cisco Certified Network Associate (CCNA) or higher preferred.
    • Minimum 3–5 years of experience in network support or administration in 
    the financial services sector.
    • Experience with routers, switches, firewalls, VPNs, and WAN technologies.
    • Familiarity with ITIL processes and enterprise security protocols.


Skills and Competencies


  • Strong problem-solving and analytical skills.
    • Excellent interpersonal and communication skills.
    • Ability to work under pressure and handle multiple priorities.
    • Sound understanding of cybersecurity fundamentals
Key Responsibilities 1. Customer Experience • Ensure minimum network downtime to provide uninterrupted banking  services to internal and external customers. • Act as the first point of contact for network-related escalations affecting  customer service. • Collaborate with service desk teams to ensure prompt resolution of  network-related tickets. • Continuously assess and improve the customer impact of infrastructure related decisions. 2. People Management • Support training and upskilling of junior IT support staff and interns on  network systems. • Promote knowledge sharing and team collaboration within the IT unit. • Encourage a high-performance culture by mentoring colleagues and  providing feedback to management on performance improvements. 3. Process Controls and Operational Performance • Maintain compliance with IT security policies, audit requirements, and  standard operating procedures. • Monitor network health and usage using network monitoring tools  • Document changes and updates in infrastructure, ensuring adherence to  change management protocols. • Conduct routine preventative maintenance and vulnerability  assessments. 4. Business and Financial Performance • Optimize network performance to support core banking applications and  digital platforms with minimal resource expenditure. • Assist in budgeting and cost control for network-related expenditures  (hardware, licenses, services). • Contribute to business continuity planning and disaster recovery exercises  from a network perspective. • Recommend cost-effective infrastructure improvements aligned with  business needs.
Skills and Competencies Strong problem-solving and analytical skills. • Excellent interpersonal and communication skills. • Ability to work under pressure and handle multiple priorities. • Sound understanding of cybersecurity fundamentals
Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, or a  related field. • Cisco Certified Network Associate (CCNA) or higher preferred. • Minimum 3–5 years of experience in network support or administration in  the financial services sector. • Experience with routers, switches, firewalls, VPNs, and WAN technologies. • Familiarity with ITIL processes and enterprise security protocols.
bachelor degree
36
JOB-68197429956b8

Vacancy title:
Network Infrastructure Support Officer

[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]

Jobs at:
Ecobank Uganda Limited

Deadline of this Job:
Monday, May 12 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities


1. Customer Experience
• Ensure minimum network downtime to provide uninterrupted banking 
services to internal and external customers.
• Act as the first point of contact for network-related escalations affecting 
customer service.
• Collaborate with service desk teams to ensure prompt resolution of 
network-related tickets.
• Continuously assess and improve the customer impact of infrastructure related decisions.
2. People Management
• Support training and upskilling of junior IT support staff and interns on 
network systems.
• Promote knowledge sharing and team collaboration within the IT unit.
• Encourage a high-performance culture by mentoring colleagues and 
providing feedback to management on performance improvements.
3. Process Controls and Operational Performance
• Maintain compliance with IT security policies, audit requirements, and 
standard operating procedures.
• Monitor network health and usage using network monitoring tools 
• Document changes and updates in infrastructure, ensuring adherence to 
change management protocols.
• Conduct routine preventative maintenance and vulnerability 
assessments.
4. Business and Financial Performance
• Optimize network performance to support core banking applications and 
digital platforms with minimal resource expenditure.
• Assist in budgeting and cost control for network-related expenditures 
(hardware, licenses, services).
• Contribute to business continuity planning and disaster recovery exercises 
from a network perspective.
• Recommend cost-effective infrastructure improvements aligned with 
business needs.


Qualifications & Experience

  • Bachelor’s degree in Information Technology, Computer Science, or a 
    related field.
    • Cisco Certified Network Associate (CCNA) or higher preferred.
    • Minimum 3–5 years of experience in network support or administration in 
    the financial services sector.
    • Experience with routers, switches, firewalls, VPNs, and WAN technologies.
    • Familiarity with ITIL processes and enterprise security protocols.


Skills and Competencies

  • Strong problem-solving and analytical skills.
    • Excellent interpersonal and communication skills.
    • Ability to work under pressure and handle multiple priorities.
    • Sound understanding of cybersecurity fundamentals

 

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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Job Info
Job Category: Computer/ IT jobs in Uganda
Job Type: Full-time
Deadline of this Job: Monday, May 12 2025
Duty Station: Kampala
Posted: 06-05-2025
No of Jobs: 1
Start Publishing: 05-05-2025
Stop Publishing (Put date of 2030): 05-05-2068
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