Summary
Date Posted: Thursday, August 03 2023, Base Salary: Not Disclosed

JOB DETAILS:
JOB DESCRIPTION
To generate sales leads and take demand from personal customers for any banking matters ranging from product questions to customer account activities in order to deliver a positive client experience.
• Assesses client service requirements and resolves accordingly.
• Generates sales leads, builds new and maintains existing customer relationships for walk-in customers.
• Create, update/amend and migrates customer profiles on the appropriate bank digital channels as per laid down procedures.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
• Logs all queries, complaints and Queries on Salesforce.
• Follow up on pending queries logged for resolution and closure
• Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
• Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).

QUALIFICATIONS
• An Undergraduate / Bachelors Degree in Business, Finance or any related field
• At least 3 years work experience in sales or customer service
• Previous experience in branch banking or contact center environment with good understanding of bank processes, policies and products.

ADDITIONAL INFORMATION
Behavioral Competencies:
• Checking details
• Meeting Timescales
• Following Procedures
• Producing Outputs
• Upholding standards

Technical Competencies:
• Customer Understanding
• Product Knowledge
• Client Servicing
• Cross and Up-Selling
• Heart of Customer Experience



Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested and qualified? Click here to apply

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