Summary
Date Posted: Thursday, November 02 2023, Base Salary: Not Disclosed

JOB DETAILS:
At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career whilst helping shape the future of M-KOPA as we grow together.

Job Purpose
The Service Center Support Officer plays a crucial role in the efficient management of stock allocation, reallocation, and reconciliation processes within our organization.
You will be responsible for ensuring the seamless transfer of stock between Direct Sales Representatives (DSRs), maintaining accurate stock records, handling serial mismatches, and contributing to the achievement of service level agreements.

Key Responsibilities
• Stock Allocation/Reallocation: Allocate and reallocate stock in the system as per requests received via email, ensuring that the process adheres to established service-level agreements. This includes the timely movement of stock from one DSR to another, typically within a 30-minute timeframe.
• Stock Tracking: Immediately update the stock in transit tracker upon the receipt of stock in the system to maintain real-time visibility into stock movement.
• Serial Mismatch Handling: Address and resolve serial mismatches that occur in the system, ensuring that stock records are accurate and discrepancies are promptly resolved.
• Stock Reconciliation: Conduct daily opening stock reconciliations and end-of-month reconciliations for all Mkopa outlets, ensuring that stock levels are accurately reflected in the system.
• Team Support: Collaborate effectively with team members to meet and exceed service-level agreements in a fast-paced environment. Provide support and assistance to colleagues as needed.
• Process Adherence: Strictly adhere to established policies and procedures, such as the min-max policy and ID verifications, during stock reallocation. Ensure that all stock is received and all related tickets are resolved comprehensively. Maintain and update stock reconciliation trackers to ensure data accuracy.

Experience/Education/Skills Requirements:
• At least 1 years of experience in customer care or sales, preferably in a phone-selling company
• Bachelor or diploma degree in any related field

You might be a good fit if:
• You have the ability to work effectively in a fast-paced environment and as part of a team
• You are an agent of change
• You have a strong attention to detail



Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
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