Vacancy title:
Support & Delivery Engineer

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]

Jobs at:
Craft Silicon

Deadline of this Job:
Saturday, July 5 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Thursday, June 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Craft Silicon is looking for a highly skilled and proactive Support & Delivery Engineer to join our growing team in Uganda. If you’re passionate about digital banking technologies, integration, and client-facing support, this is your opportunity to make a real impact in the fintech space.

What You’ll Do

• Implement and support digital channels solutions (ATM, Mobile Banking, POS, Internet & Agency Banking)

• Engage with clients for successful onboarding and support

• Prepare technical documentation including FSDs and UAT scripts

• Conduct API testing using tools like Postman and SOAP UI

• Monitor system performance and transaction metrics

• Troubleshoot and resolve system incidents in collaboration with internal teams and 3rd party integrators

• Host and manage applications on web servers (IIS, Apache)

• Perform database scripting and queries (Oracle, MS-SQL)

• Maintain incident logs and resolution documentation

• Coordinate with DevOps and delivery teams to ensure timely rollouts

What We’re Looking For

• Bachelor’s degree in Computer Science, IT, Information Systems or related field

• 3+ years of progressive IT experience, preferably in a fintech environment

• Proven experience supporting digital channels (ATM, POS, Internet/Mobile Banking)

• Familiarity with ISO 8583/ISO 20022 protocols and payments switching

• Experience in application hosting and web server setup

• Hands-on knowledge of database scripting and API integration

• Understanding of software delivery processes (Agile, Waterfall, Hybrid)

• Professional certifications (e.g., ITIL) are an added advantage

• Strong interpersonal and troubleshooting skills

• Excellent communication, planning, and organizational abilities

• Willingness to travel and work flexible hours when needed

Why Join Craft Silicon?

• Work with one of Africa’s leading fintech innovators

• Gain exposure to enterprise-level digital banking solutions

• Collaborate with a diverse, talented, and driven team

• Shape the future of digital finance in East Africa

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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