customer service representatives
2025-05-14T13:40:23+00:00
Backbone feeds
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FULL_TIME
Matugga
Uganda
00256
Uganda
Agriculture, Food, and Natural Resources
Customer Service
2025-06-16T17:00:00+00:00
Uganda
8
DESCRIPTION;
Backbone feeds Uganda limited is seeking highly skilled and customer-focused customer service representatives to join our company. The ideal candidates will responsible for providing exceptional customer service to our clients, resolving issues and building strong customer relationships.
KEY RESPONSIBILITIES
Customer interaction; respond to customer inquiries ,concerns and complains via phone, emails chat or in person
Product knowledge; provide accurate and an up-to-date information about our products and services to our customers
Issue resolution; resolve customer issues promptly and efficiently, escalating complex issues to senior staff if needed
Order management; manage customer orders including processing, tracking and resolving issues of orders
Relationship building; build strong relationships with the customers ,identifying opportunities to up-sell or cross-sell
Feedback collection; collect and document customer feedback, providing insights to improve products or services
REQUIREMENTS
Communication skill; excellent verbal and written communication skill is key
Customer focus; strong customer-centric approach with focus on building relationships with the customers
Problem solving skill; The ability to resolve complex issues and think critically.
Product knowledge, familiarity with our products and services is important
Technical skill, proficiency in customer management software, emails and other customer service tools
QUALIFICATION
Experience; previous experience in customer service or related fields Education minimum of a certificate in related field from certified institute
Customer interaction; respond to customer inquiries ,concerns and complains via phone, emails chat or in person Product knowledge; provide accurate and an up-to-date information about our products and services to our customers Issue resolution; resolve customer issues promptly and efficiently, escalating complex issues to senior staff if needed Order management; manage customer orders including processing, tracking and resolving issues of orders Relationship building; build strong relationships with the customers ,identifying opportunities to up-sell or cross-sell Feedback collection; collect and document customer feedback, providing insights to improve products or services
Communication skill; excellent verbal and written communication skill is key Customer focus; strong customer-centric approach with focus on building relationships with the customers Problem solving skill; The ability to resolve complex issues and think critically. Product knowledge, familiarity with our products and services is important Technical skill, proficiency in customer management software, emails and other customer service tools
Experience; previous experience in customer service or related fields Education minimum of a certificate in related field from certified institute
JOB-68249d476599a
Vacancy title:
customer service representatives
[Type: FULL_TIME, Industry: Agriculture, Food, and Natural Resources, Category: Customer Service]
Jobs at:
Backbone feeds
Deadline of this Job:
Monday, June 16 2025
Duty Station:
Matugga | Uganda | Uganda
Summary
Date Posted: Wednesday, May 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
DESCRIPTION;
Backbone feeds Uganda limited is seeking highly skilled and customer-focused customer service representatives to join our company. The ideal candidates will responsible for providing exceptional customer service to our clients, resolving issues and building strong customer relationships.
KEY RESPONSIBILITIES
Customer interaction; respond to customer inquiries ,concerns and complains via phone, emails chat or in person
Product knowledge; provide accurate and an up-to-date information about our products and services to our customers
Issue resolution; resolve customer issues promptly and efficiently, escalating complex issues to senior staff if needed
Order management; manage customer orders including processing, tracking and resolving issues of orders
Relationship building; build strong relationships with the customers ,identifying opportunities to up-sell or cross-sell
Feedback collection; collect and document customer feedback, providing insights to improve products or services
REQUIREMENTS
Communication skill; excellent verbal and written communication skill is key
Customer focus; strong customer-centric approach with focus on building relationships with the customers
Problem solving skill; The ability to resolve complex issues and think critically.
Product knowledge, familiarity with our products and services is important
Technical skill, proficiency in customer management software, emails and other customer service tools
QUALIFICATION
Experience; previous experience in customer service or related fields Education minimum of a certificate in related field from certified institute
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
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