Summary
Date Posted: Thursday, August 17 2023, Base Salary: Not Disclosed

JOB DETAILS:
Summary
• Refugee Lending – Accounts Relationship Officer is responsible for promoting, selling, processing, monitoring, recording and evaluating both Individual and Non-Individual loans including Business Loans, Agriculture Loans, Micro Individual Loans, Personal Loans and SACCO/Village Saving Lending Association Loans respectively ensuring 100% repayment and compliance with credit lending policies and procedures.
• He/She will be responsible for managing the growth and performance of the loan portfolio, develop, execute plans and implement strategies set by the institution, focusing on managing and maintaining a high-quality loan portfolio and on reaching the optimal portfolio caseloads.

Key Duties & Responsibilities:
1. Mobilizing Individual and Non- Individual clients for all credit products offered by the bank.
2. Growing deposits and loan portfolio value in the assigned branch in line with the set targets.
3. Growing loan and savings customer numbers in the assigned branch in line with the set targets.
4. Developing and implementing strategies for customer acquisition and retention in line with the branch strategies, credit policy and the customer relationship management standards.
5. Planning, reviewing and monitoring strategies for growing Business and all loan products portfolio, quality control and submission of periodic reports in line with the work plan and bank lending policy.
6. Meeting with clients to identify their needs, demands and satisfaction with FINCA Individual Products and services.
7. Organizing client sensitization seminars and information dissemination for existing and potential borrowers.
8. Appraising and preparing detailed applications for Individual and Non- Individual clients in line with the policy to determine their worthiness for credit facilities in a bid to improve portfolio quality.
9. Presenting Individual and Non- Individual credit applications to the Unit-in charge for recommendation to Central Underwriting Unit for decision making.
10. Monitoring and evaluating the loan performance
11. Recovering and following up on all the Individual and Non- Individual credit facilities.
12. Verifying and establishing authenticity and completeness of loan documentation in line with the credit policy.
13. Ensuring clients receive the best service, maintaining good relations with clients, and timely responding to the needs of existing clients.
14. Managing difficult or emotional customer situations, responding promptly to customer needs as per guidelines in the Customer Service Manual

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
a) Good Analytical skills
b) Good Problem Solving
c) Good Technical Skills
d) Excellent Interpersonal Skills
e) Good at Teamwork
f) Good Planning/Organizational Skills
g) Ability to work well under pressure.
h) Professionalism.
Qualifications, Skills & Experience:
• A Bachelor’s Degree or Diploma in any business related fields from a recognized University/Institution
• Availability to travel 70% of the available time

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org 
• Only shortlisted candidates will be invited for interviews.
• Fresh graduates are encouraged to apply

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